We can provide solutions that enable businesses to enhance their performance and maximise profitability, by improving their knowledge of, and interaction with, their customers. Our activities are aimed at supporting businesses in realigning and focusing their strategies, processes, organisation and technological tools to better interact with their customers: hence our focus on Interaction, which is also a part of our name. Our team ensures maximum integration and synergy between high-level consultancy, for analysing the organisational background, and the application of state-of-the-art ICT systems, to assist businesses in improving their interactions with their most important partners: their customers.

We have a wealth of in-depth expertise and know-how in a number of fields relating to Customer Interaction, in particular:

• From Strategy to the implementation of CRM systems
  
• Customer Satisfaction
  
• Customer Analytics
  
• Help Desk and Customer Care