Our team was created to provide all-round support to companies for customer interaction management and business operating solutions.
By focusing on flexibility and working in partnership with our customers, we support and assist business growth, identify new business opportunities, design solutions for improving overall business performance and manage business operating plans, over and beyond the conventional consulting approach, and forging a close partnership with our customers.
Interaction Group is a team that provides consultancy services in 4 macro areas:
- CUSTOMER - technological innovation, to improve customer relations
- CONSULTING - consultancy services, with solutions enabling companies to maximise performance and profitability
- PEOPLE - high-profile manager coaching, with a high degree of customization in order to meet specific needs
- SERVICES - service outsourcing, to enhance partner responsibility beyond the concept of "body rental"
Interaction Group's Management Team pools highly-qualified professionals skilled in different fields with employment experience in multinational companies and prestigious consulting firms.
Head of the team is Lucio Caporali, with work experience first at Procter&Gamble and then Bvlgari.
The Management Team members are Massimiliano Castaldo, Emiliano Pieroni.
The Staff consists of professionals with a university background and consolidated experience in their respective fields. All IG professional staff members undergo ongoing training and development programs.