The decision to implement a Customer Relationship Management Project (CRM) has a dramatic impact on internal organization and operations, as well as on economics. Interaction Group supports our client in finding and tuning the right answers to:

• Why use a (new) CRM?
• Which is the expected business value out of it?
  
• Which will be the impact on the current operationse?
• Which areas to involve during the project lifecycle (assessment, implementation, deployment)?
• Which is the best way to calculate project ROI?

• MicrosoftCRM (software Microsoft® CRM)
• CATWeb for (custom software development)
• List Management (increase interaction with your customers)
• Normail (postal address normalization)